Infrastructure » Compuware

Compuware Vantage is a leading provider of application service management solutions to the legal industry. Our award-winning technology helps IT deliver proactive application service that allows lawyers and support staff to stay focused on their clients. Worry less about whether applications-ranging from Blackberry or VoIP to critical legal document management and financial applications-work. Concentrate more on delivering the non-stop service your clients expect.

Vantage IT service management consists of three main components: Business Service Management, End-user Experience Monitoring and Application Performance Management.

Business Service Management
Vantage Business Service Management (BSM) provides real-time views of IT service delivery so that CIOs, IT managers and line-of-business counterparts can understand the impact that IT services have on business operations. As a result, Vantage BSM helps you communicate IT service delivery more effectively, meet SLAs, improve operational efficiency, reduce costs and increase satisfaction with IT.

End-user Experience Monitoring
Vantage end-user experience monitoring provides high-level views of application service from the end-user perspective. These views allow IT to monitor all applications all the time, enabling proactive IT service management. Vantage end-user experience monitoring also puts application performance in context of key business entities: applications, users and locations. With this perspective, Vantage helps you assess the scope of a performance problem and isolate it to the client, network, server or application tier so you can assign the right expert to the job.

Application Performance Management
By providing detailed application analytics, Vantage pinpoints and helps correct the causes of poor application performance wherever they reside—client workstations, the network, a server or even the application itself—thus, eliminating time-consuming guesswork. In addition, Vantage application analytics helps ensure successful application rollouts and provides crucial information for establishing and meeting service requirements.

• The paradigm shift from distributed to centralized computing really warranted having this level of inspection, and the investment we’ve made in Vantage helps us maximize the investment in the IT evolution here at Reed Smith.

  Elbie Yaworsky, Director of Technology, Reed Smith

• Several of the lawyers have said to me that the system seems to be more stable. And for the lawyers to say that is really a significant accomplishment, because they’re the first ones to speak up when they don’t think things are going the way they should be.

  IS Director, Honigman Miller Schwartz and Cohn

• Vantage immediately helped our IT staff troubleshoot issues and become more proactive. In the future it will continue to help us successfully implement projects, which provides more value to the firm and improves the IT/business relationship.

  Melvin Ostrow, CIO, Jenner & Block

• Without Vantage, we would have invested a lot of money on infrastructure and hardware that would not have fixed the problem. Compuware has enabled us to move away from the traditional blame game. We have now adopted a more proactive approach and utilized Vantage to help us effectively monitor how IT is performing for the business.

  Jim Eblett, IT Infrastructure Services, Pinsent Masons

• We’re way ahead of a lawyer call saying ‘I can’t access something.’ We’ve already diagnosed the problem and have moved forward with a resolution.

  Michael Kolb, CIO, Dickinson Wright

• The value in Vantage is that we’re able to see what’s going on. From a financial perspective, it saved us from having to hire additional resources to gain this level of insight.

  Suzette Allaire, CIO, Lindquist & Vennum

• Someone can sit on the phone and tell you what the problem might be but that can result in a lot of wasted time. Vantage really helps to streamline the process of locating where the true problems are so you don’t waste resources and time.

  Lisa Mayo, Director of IT Business Architecture, Ballard Spahr

• Vantage allows us to provide the same high level of service and uptime as large firms, with a quick turnaround for our clients. That means a more economical service, a happier client, and therefore a client that stays.

  James Dever, IT Director, Lapointe Rosenstein